Crowne Plaza Manchester City Centre, an IHG Hotel

Breakfast was really good, and there were great options to be had. The staff were extremely friendly. The location was great. Used a EURO car park which was half the cost of the one advertised. And only 2 minutes walk away. Complimentary water in the mini bar restocked daily. Very close to the tram station.

From the very begins everything exceeded my expectations. We arrived before check in but was able to check in early which was amazing. The reception staff were all so welcoming and polite. Special mention to Alex who checked us in and also kindly sent a bottle of prosecco alongside a personally written card for our engagement anniversary which was really appreciated and totally unexpected. We were also able to get late check out which was great enabling us to relax and not be rushed. The room wasn't overly big however was really comfy and welcoming and the views from the ceiling to floor windows were great. The king size bed was huge and comfy, however the pillows were abit hard/old. The bathroom had everything we needed with gawjus complimentary shampoo, conditioner and shower gel, bathrobes and slippers, face cloths etc. The shower was slightly on the smaller size however there was also a separate bath which was great. We stayed on the club floor which gave us access to the club lounge. What a luxury this was being able to have access to a night quiet area with great views and have access to complimentary refreshments and fruit/snacks. In the evening there was also complimentary alcoholic drinks which were table service. We only had 1 drink as we were leaving for a show however I noticed the waitresss was very attentive in clearing away empty glasses whilst asking if another drink was wanted. There was also a complimentary breakfast of fresh pastries, good selection of cereals, yogurts, juice and fresh fruit. Furthermore, we also paid for breakfast with out stay which included a great hot and continental buffet with lots to pick from and all tasty and great quality. Again staff were all very friendly and attentive. Overall I will definitely be back again. And would like to thank Alex and the rest of the team for great stay.

Reception area and lounge area really nice looks classy and up market. Breakfast absolutely outstanding lots of choice great value for money couldn't fault all the staff.

Found a bit of plastic in my breakfast - minor issue but staff dealt with it promptly and were very apologetic, these things happen but the way in which it was dealt with made the situation much better. We had a minor issue which was mentioned in conversation with a staff member (not a complaint at all) I later received an email from the hotel offering an apology and offering me a free upgrade when we next book, again I would not have even mentioned the issue but to receive the response we did speaks volumes for the level of customer service within this hotel.

The location is great for the band on the wall. The staff are very helpful . The bed was very comfy. The executive lounge was a nice experience.