Crowne Plaza Manchester City Centre, an IHG Hotel

Hotel is in a really good location, a few minutes walk to the Arndale shopping Centre, and many cafés and restaurants. Room was comfortable and along with tea, coffee and biscuits there was also a complimentary bottle of water in the fridge for each guest. There was plenty of choice at breakfast, from continental, various fruits and a full English, and we were offered additional cooked waffles for the children if needed.. Staff were extremely helpful and friendly and we were able to get a late checkout which was great.

The location was ideal for the ao arena. We walked there easily. The staff we met were very friendly and helpful -all smiles and wanting to help. The choice at breakfast was very good with absolutely no complaints about the food on offer. The staff were just buzzing around in the background keeping things running smoothly without getting in you way at all. The whole stay felt top class and the view from our room was great - looking out over the city and down on the busy city streets.

The staff were so friendly and welcoming, not only this but before my arrival I wanted something special to be left in the room upon arrival for my partners 21st I contacted the hotel and enquired how I would go about this, in which I got a response within 10 minutes with an email for guest relations. I then emailed regarding the options for the room to be decorated and within 12 hours I had a response with the extras on a document that I could pay for through a third party and the hotel also stated they would leave a little gift from themselves free of charge. I then emailed what I would like to be added to the room and left my phone number and within 10 minutes I had a phone call to take payment for the extras and any further enquires I had, I asked about options of early check in which they said was subject to availability on the day. We then turned up at 1:30pm on the day of arrival and asked if it was possible to check in, they did not hesitate to check and were so helpful in getting us checked in with the early check in at 1:30pm with no extra charge with brilliant customer service all while being very friendly and welcoming. The room was well decorated with exactly what I wanted and the room was spotless, immaculate and tidy. I am overly impressed by Alex from guest relations who couldn’t have been more helpful with organising a surprise for my partners 21st and the reception staff for always being on hand and being helpful throughout our stay. I will 100% be returning.

My family ddi like the location and the cleaness of the hotel. My daughter was fan of the accommodation and love going for breakfast in the morning because of one girl she met and makes friends with her. Our stay was exceptional and we love it.😃😃🫡 Our room was always tidy and ready every day when we go out before coming in, which I was so impressed and the cleaners were too friendly and always ready in the morning for the service. I highly recommend the Crowne Plaza Hotel in Manchester to everyone to go and see for yourself, it is amazing🥳🫰🏻👌🏻🤟🏻👏🏼 and shhhh couet. Thank you!!!!!

Couldn't ask for a better location, right in the middle of the city centre. A 5 minute walk from the arndale centre, so perfect for shopping and dining. We were there for a concert at the ao arena, which was less than a 10 minute walk, so that was just perfect. The hotel is really clean and fresh, the staff were all friendly and helpful. The facilities in the room itself were great and had everything you could want.